Privacy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. 

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

GST
Elite Hockey charges GST on all orders shipped within Australia. International orders are GST free. Please be advised that you are responsible for brokerage fees, customs duties and all other charges that may be imposed by your local customs authority.  

Order Status
Items in stock usually ship within 1 business day. When we have processed your order, we will send you a confirmation email with delivery information and parcel tracking details.  

Shipping & Delivery

Payment
We accept Visa, Mastercard, and American Express.

Pricing
We reserve the right to adjust the pricing of our items at anytime, without any notice.

Returns
We want you to be happy with your purchase. If you are not satisfied with your item, you may send it back to us within 60 days of receipt for a refund or exchange. All products must be in perfect re-salable condition including packaging. In order to initiate a return, simply email shop@elitehockey.com.au for instructions. We are able to refund the price you paid for the product, but not the shipping costs. Please get a tracking number for all return items as we are not responsible for lost parcels coming back to our warehouse.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists. 

Cookie/Tracking Technology 
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.  

Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.  

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail: shop@elitehockey.com.au