Warranty and returns policy
Please contact Elite Hockey directly for authorization prior to returning any potentially faulty goods. Brands have strict but fair guidelines in relation to warranty claims on products.
Legally Elite Hockey is bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorized for replacement by that company. Warranty may vary between full and partial claim depending on the nature of the fault and age of the item.
Companies reserve the right to repair, replace or credit the products under a warranty claim. Warranties cover manufacturing faults within 30 days of purchase. Please ensure you keep your receipt or warranty form with the date of purchase from Elite Hockey for warranty eligibility.
Please note that warranty does not cover wear and tear resulting from playing the game, misuse or abuse, chipping, and /or cosmetic changes that do not affect the playing functionality of the product.
Stick Warranty Information
Warranting of a hockey stick is often difficult to assess due to the nature of the game. Stick warranties apply to workmanship problems of de-lamination and faults in the blade of the stick, splice or handle. Manufactures will only replace sticks that are clearly faulty from a manufacturing problem and have failed in early usage. Generally problems occur in the first few uses. Vibrations that may occur in the stick are often a result of a dislodged handle cap or loose materials inside the hollow shaft which may not hinder the performance of the stick. Caring for your stick to avoid possible cosmetic damage may include using a clear shaft guard or fiberglass tape to lower the risk of cosmetic damage which is not covered in warranty claims.
Hockey Shoe Information
Damage to shoes is often a result of water damage. It is essential that shoes be dried properly in a cool dry place after use. Using heaters or hairdryers to try your shoes will cause damage to the glue. Leaving shoes in a wet and damp place like the inside of your hockey bag will also result in faster deterioration.
Elite Hockey Pro Shop
Offseason Trading Times (Sept - Dec 2024)
OPEN EVERY SAT 9-12PM
14th October Summer comp Monday and Wednsday night 6-8pm
(hrs may change during wet weather and Holidays)
text ahead if you are unsure. 0422647224
Northern Districts Hockey, Pennant Hills Park, 21-23 Britannia St, Pennant Hills NSW 2120,
Find Us Here!
Located down the back of the Northern Districts Hockey Club House. Come Visit Us Now!